At Lino Perros, we are committed to ensuring your satisfaction with our products. If, for any reason, you are not entirely happy with your purchase, we offer a hassle-free refund policy to address your concerns. Please review the following guidelines to understand the terms and conditions for requesting a refund:
- Eligibility for Refund:
Refunds will be accepted within 7 days from the date of delivery. To be eligible for a refund, the product must be in its original condition, with all tags and packaging intact. We do not accept returns for items that show signs of wear and tear.
- Requesting a Refund:
To initiate a refund, please follow these steps:
- a. Contact our customer support team at [customer support email or phone number] to inform them of your intent to return the product.
- b. Provide the necessary order details and reason for the return.
The return of the package will be initiated by Lino Perros. Pick-up details will be shared as per the initiation date post request.
- Refund Process:
Upon receiving and inspecting the returned item, we will initiate the refund process. Refunds will be issued to the original payment method within 5-7 business days. In the case of COD orders, the customers will need to provide valid account details to the customer support team for initiation of refund.
- Non-Refundable Items:
Personalized or customized items and products on sale are not eligible for refunds.
- Damaged or Defective Products:
If you receive a damaged or defective product, please contact our customer support team within 48 hours of delivery. We will provide a replacement or issue a full refund in such cases.
We are dedicated to providing a positive shopping experience at Lino Perros, and our refund policy is designed to make returns as easy and transparent as possible. Your satisfaction is our priority, and we are here to assist you throughout the process. Thank you for choosing Lino Perros for your fashion needs.