- Cancellation by the Brand:
At Lino Perros, we take our commitment to provide exceptional products and services seriously. In the rare event that we need to cancel an order, we assure you that we will do so only under extenuating circumstances. These circumstances may include but are not limited to:
- a. Unforeseen product unavailability: If, due to circumstances beyond our control, we are unable to fulfil your order, we will notify you promptly and process a full refund to your original payment method.
- b. Technical issues: In the event of technical glitches or errors leading to an incorrect order, we reserve the right to cancel and refund the affected order.
- Cancellation by the Customer:
We understand that plans may change, and you may need to cancel your order. To facilitate a smooth cancellation process, please adhere to the following guidelines:
- a. Cancellation window: You can cancel your order within 24 hours of placing it, provided it has not been processed or shipped. Orders that have already been processed will not be eligible for cancellation.
- b. Refund process: If you meet the cancellation criteria, we will process a refund to your original payment method. Please allow 5-7 business days for the refund to reflect in your account.
- c. Contact us: To initiate a cancellation, please contact our customer support team at [customer support email or phone number]. Be sure to provide your order details for a prompt resolution.
We value your business and trust in Lino Perros. Our cancellation policy is designed to ensure that both customers and the brand have a transparent and fair process in case of unforeseen circumstances. Thank you for choosing Lino Perros for your fashion needs.